Atlantic Oceanside Dewey Beach Resort
1700 Coastal Highway
Dewey Beach, DE

Atlantic Oceanside Suites
21003 Coastal Highway
Dewey Beach, DE.

Policies

You Must be over the age of 21 to reserve with the Atlantic Oceanside Motel and Suites, there is NO exception to this rule. Valid ID is required at check in.

Room Rates:
Rates are based on Double Occupancy, there is a fee for additional guest(s). Falsifying the number of guests on your registration is grounds for immediate eviction without refund. Rate “quotes” can and will change at anytime without notice. A “rate” is only guaranteed with a valid reservation and confirmation number.

Deposit Policy:
We require a deposit to confirm/guarantee a reservation. This deposit amount is usually an amount equal to the first night’s rate plus tax. We accept: Visa, MasterCard, Discover, and American Express.

Cancellation Policy:
If you need to cancel your reservation you may call or email before midnight 12:00 a.m. 7 days prior to your arrival date to notify us. We will promptly refund your deposit less a $20 (plus tax) service charge. If you cancel within 7 days of your arrival date for any reason, you will forfeit your deposit. (Cancel is described as but not limited to: date changes, adding a day, subtracting a day, complete cancellation of reservation, and room type changes.)

Early Departure:
Refunds are not offered for early departure. Weather, other than hurricanes, is not a reason for refunds.

Hurricane Policy:
In the event of a hurricane we follow the policy recommended by this area’s chamber of commerce. Under a tropical storm watch or warning no refunds are given. Under a hurricane watch you may transfer deposits to another date. Under a hurricane warning we will refund or transfer deposits.

Check-In:
Check-in time is 3:00 pm or later. If you arrive before 3:00 pm and would like to check in early, when available there is a fee of no less than $35.00 at the motel and $50.00 at the Suites, please check with reservation staff for further pricing and availability. We require that at least one guest checking in and staying in the room be over the age of 21, valid identification is required.

Check-Out:
Check out time is 11:00 am. Generally, you may keep your vehicle in our parking lot until 2 pm. Please check with the office.

Late Check-Out:
On occasion and based on availability we offer a late check out for an additional fee of no less than $35.00 at the motel and $50.00 at the Suites and you may stay until 5:00 P.M. Please check with the office for pricing and availability. 

Pet Policy:
Pets are welcome at our motel and suites locations year round, pet friendly rooms are limited. We charge a fee of $10 per night per pet. Guests with pets must provide a credit card at check-in. We will permit pets to be left in room unattended for short amounts of time. If your pet disturbs other guests, you may be asked to leave. There is no weight limit for pets, however we do not allow more than 4 pets in a room. Housekeeping services will not be offered if the pet is in the room, crated or not. If you wish to have HK services you MUST notify the office and schedule a time for services between 10:00 a.m. and 2:00 p.m. We expect owners to respect others and follow the Town of Dewey Beach's laws governing clean up after their pets. Pet owners allowing their pets to urinate on walkways may be asked to leave. We enjoy having pets and even have a few weekends that groups of people with pets come to gather. If you are involved with a pet group ask us about arranging a special weekend.

Housekeeping Policy:
Housekeeping services are available from 10:00 a.m. to 2:00 p.m. daily at the motel*. Housekeeping services are available by request only at the suites from May15th to Sept 15th and there are no housekeeping services provided in the off season (Sept 15 to May 15th). Housekeepers will not service a room with a pet in the room. We will try to accommodate cleaning while you and your pet are out, you MUST notify the office in advance to arrange a time between 10am and 2pm. *NOTE: Housekeeping services are NOT provided on Thanksgiving Day, Christmas Eve, Christmas Day or New Year's Day.

Parking Policy:
We allow one car per room. There is NO exception to this rule.  Cars not registered with the office and/or not displaying a valid Atlantic Oceanside Permit will be towed without warning. Parking on our lot is at your own risk, we are not responsible for damage  to or from your vehicle.

Smoking Policy:
All Motel and All Suites are non smoking. Smoking anything in any of our rooms or suites will result in a charge of no less than $150.00 per night of your entire stay. Smoking is only permitted in designated areas, please see the office staff for a map of designated areas.

Security:
We provide security on our property for most weekends and special events. Our security guards are provided by a contracted professional security company. The company will enforce our policies with regard to behavior while on our property. The security company’s responsibilities also include towing unauthorized vehicles from our lot. To review our rules for guests click here. The security company does have the power to evict guests if necessary. Evicted guests do not receive refunds for any remaining nights of their stay.

Taxes:
Applicable taxes subject to change without notice.

Damages:
All tenants will be held 100% responsible for any damages done to the property. Rooms are expected to be in the same order as it was upon check in, a cleaning fee of no less than $85.00 will be assessed for excessive trash not placed in proper receptacle. Extreme damage and/or malicious destruction of property will be prosecuted to the fullest extent of the law. Malicious destruction of property is a Class G Felony and is punishable by up to 2 years in prison or a $2500.00 fine or Both.


Privacy Policies:
Atlantic Oceanside takes every precaution to protect our customers' information. When customers submit sensitive information via website, it is protected both online and offline. When our registration/order form asks users to enter sensitive information, such as a credit card number and/or social security number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our reservation form, the lock icon in your web browser becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment. If you have any questions about the security at our website, you can email us at aos@atlanticoceanside.com. Reserving a room at www.atlanticoceanside.com is absolutely safe. We guarantee that with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges as a result of making a reservation at atlanticoceanside.com, we will cover your liability up to $50. This applies only if the unauthorized use of your credit card resulted through no fault of your own while using Atlantic Oceanside's secure server, and providing that you notified your credit card provider in accordance with its reporting rules and procedures.

Atlantic Oceanside's secure server uses the latest industry standard encryption software (SSL) to protect personal information. It encrypts all of your personal information, including credit card number and name and address, so that it cannot be read as the information travels over the internet. You will know that your connection becomes secure during the checkout process by seeing the "S" for "secure" in https://... in your browser's address block.